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Help – Buying From Our Site

How do I buy products from your online shop?

Buying products online is the same as buying in-store! In a physical shop, you take the items you want to a checkout, where they are totted up and paid for. Our online shop is no different; you add any items you want to a virtual basket, which you then pay for in the checkout.

How do I add items to my basket?

  • If you are looking at a list of products, simply click the [Add to basket] button underneath the relevant product.
  • If you’re on a product page, click the [Add to basket] button underneath the description.

Adding products to your basket in either way will update your basket; the number at total value of items is shown at the top right-hand side of the page.

I want more than one item. How do I buy multiple items?

There are a number of ways to increase the quantity.

  • You can increase the quantity of a product before you add it to the basket, by going to the page of the product you want, then clicking the [-] or [+] buttons to set the quantity before clicking the [Add to basket] button.
  • If you’ve already added the product to your basket, you can change the quantity there. You can open the Basket page either by clicking the basket summary at the top of any page (which shows the total number and values of the items in your basket), or by clicking the [View basket] link at the bottom of the list which pops up when you hover over the basket summary. Once on the Basket page, you can change the quantity of as many products you want by clicking the [-] or [+] buttons in the Quantity column of the relevant product(s). Once you’ve made your changes, remember to click the [Update basket] button which is at the bottom of the Basket totals box at the bottom right-hand side of the Basket page.

How do I view the contents of my basket?

You can open your basket at any time, either by clicking the basket summary at the top of any page (which shows the total number and values of the items in your basket), or by clicking the [View basket] link at the bottom of the list which pops up when you hover over the basket summary.

I’ve added an item to my basket, but I want to change the quantity. How do I do that?

To do this, go to your basket. From here, you can change the quantity of as many products you want by clicking the [-] or [+] buttons in the Quantity column of the relevant product(s). Once you’ve made your changes, remember to click the [Update basket] button which is at the bottom of the Basket totals box at the bottom right-hand side of the Basket page.

I’ve added an item to my basket, but I added the wrong one. How do I remove it?

Go to the Basket page, and click the icon which appears after the price of the product you wish you delete.

Clicking this will remove the item and automatically update the Basket page.

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