Help with paying
This area lists the most commonly asked questions when paying for items ordered from our website, which are listed below.
- How can I pay for my order?
- I have a book token for the Christadelphian Office. Can I use this as full or part payment for an order?
- Is paying by card safe?
- How do I pay using a credit or debit card?
- I want to pay an outstanding invoice online. How can I do that?
- I have tried to pay an invoice online, but when I enter the amount in the quantity field it says “Quantity: The quantity must be a whole number between 1 and 32767”. What does this mean?
How can I pay for my order?
You can pay for your order straight away using a credit or debit card. We accept the following cards:
If you have an online account, and you log in beforehand, you can request an invoice to be sent with your order - which you can pay after you receive your order - by card or cheque. Make cheques payable to “The Christadelphian”, together with your name, postcode, and invoice number written on the back.
I have a book token for the Christadelphian Office. Can I use this as full or part payment for an order?
Of course. When you check out your order, enter the number and amount from the book token into the ‘Special instructions’ field, which is on the second page of the checkout; when we receive your order we will deduct the amount for any unclaimed book tokens.
Please note that when you receive your automated confirmation email, it won't show the discounted amount. However this will appear on your invoice or receipt which you will receive with your order. Also remember that you can only use a book token once.
Is paying by card safe?
Completely. We use SagePay (formerly known as PROTX) as our Payment Service Provider (PSP), who securely process your payment online. We only get confirmation if an order is successful or not; we never have access to your credit card details.
We also use the 3D Secure system (Mastercard Securecode / Verified by Visa) on our site as an extra layer of security. So when you buy from our online shop, you can be sure that your card details are safe.
However, should you need to pay an invoice that you can't pay online, please call us on +44 (0)121 777 6328 and we can take your payment over the phone;; you should never send us your credit card details by unsecured means - so never ever send them by email!
How do I pay using a credit or debit card?
To pay by credit or debit card, simply check out your order; Credit or Debit Card will be selected by default. You will then be directed to our secure payment processing system to enter your details and complete your order. For further details, please see this section.
I want to pay an outstanding invoice online. How can I do that?
On the top level of our store, you will find a section called ‘Payments or donations’. Within this section you will find a 'product' called Invoice payment. Simply follow the straightforward instructions to pay the invoice. You will need your invoice number and account reference (from your invoice) to complete the process. This will add an item called "Invoice payment" to your basket. You will be taken directly to the checkout to complete the payment in the usual way. Remember to select Credit or Debit Card as a payment method!
When we have received and processed your payment, we will send you a payment confirmation email.
Click here to pay an outstanding invoice.
I have tried to pay an invoice online, but when I enter the amount in the Invoice amount field it says “Quantity: The quantity must be a whole number between 1 and 32767”. What does this mean?
Firstly, you should enter a whole number into the Invoice amount field - so don't enter a comma or a full stop.
You will also get this message if you are attempting to pay an invoice with a value over £327.67; if this is the case, please call us on +44 (0)121 777 6328, and we will take your payment over the phone; alternatively, you can send us a cheque through the post. Make cheques payable to "The Christadelphian", together with your name, postcode, and invoice number written on the back.
Click here to pay an outstanding invoice.
