How to use this section

We have split this section up into several different areas; each area lists commonly-asked questions, together with the relevant answers. You can access the main help areas from any help page by using the links above.

If, after looking through all of our help sections, you can't find the answer you are looking for, please use the “contact” link at the bottom of this column, and we'll try and provide a solution!

Welcome to the help section

If you're a newcomer, or having trouble using our store, you can find lots of handy hints, tips and solutions, as well as answers to the most commonly asked questions.

Simply use the links above to view the help files most relevant to the problem you have encountered.

Problems browsing our website? View answers
Problems with your shopping basket? View answers
Questions regarding payment, including book tokens? View answers
Problems when checking out your order? View answers
Questions regarding delivery? View answers
Problems with your order after checkout? View answers
Problems logging in to our online bookstore? View answers
Not found an answer in the sections above? View answers